Help & support
How can we help?
Real people at eknos read every message. Most answers below take under a minute; for anything else, write to us and we reply within one working day.
A small team, not a ticket bot.
You hear back from the people who build Roundtable.
Approval stuck on RTM-1042
Typical first reply
Same working day
Product support
Sign-in, approvals, payments, documents or anything not working as expected.
[email protected]
Reply within 1 working day
Sales & walkthroughs
Pricing, a demo on your own approval rules, or adding divisions and teams.
Book a walkthrough
We set up a call at your time
Privacy & security
Data requests, security questions or anything about how your data is handled.
[email protected]
Handled by the founding team
Quick fixes
The questions we hear most
Six answers that cover most of what lands in our inbox.
Forgot your password
Your administrator can issue a new one from the Users page. Once in, change it under Settings, Security, or add a passkey.
Reset passwordInvitation not working
Invites expire after a while. Ask your administrator to resend it, and open it while signed out or with the invited email.
Signed in but no access
Your account isn't an active member of a workspace yet. Your administrator can add or restore you in a minute.
Approval looks stuck
Open the meeting and check its route: it shows who is reviewing now. Head office can reassign if someone is away.
Advance or payment pending
Payments unlock once every required document is uploaded. The meeting's Payment tab shows exactly what's missing.
Venue booking questions
For concierge bookings, reply on the venue request or email us with the meeting ID, like RTM-1042.
When you write to us
Include these and we can usually fix it in one reply.
- Your company and division01
- The meeting ID, like RTM-104202
- What you expected, and what happened03
- A screenshot, if you can04
Support hours
- Monday to Saturday
- 10:00 to 19:00 IST
- First reply
- Within 1 working day
- Account access
- Fastest via your administrator